Support

support@hightopchallenge.com

Include your username and the venue you play at so we can find your account quickly. Never send your PIN.

• I can't join my venue. The game checks that you are inside the venue. Turn on location for your browser or app, step inside, and try again.
• I forgot my PIN. Email us from the address on file for your venue, or sign in with Face ID or Touch ID if you set up a passkey.
• My prize isn't showing. Open Redeem Prizes from the menu. If you won and don't see it, email us the reward and date.
• Venue partners. The Partner Dashboard is on our website, not in the app: sign in in your web browser at hightopchallenge.com. Billing and subscription changes live there under Billing. To close a partner account, email us from the account email.

You can delete your player account yourself: open the menu in the game and tap "Delete my account". It takes effect immediately, removes your scores from leaderboards and forfeits unredeemed prizes. Can't sign in? Email support@hightopchallenge.com with your username and the words "delete my account" and we will do it for you. Step-by-step instructions, and what we keep and remove, are on the Delete Your Account page.

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